Answers to questions about the platform, security, complience, privacy, pricing, and general Qs about the company
- What is an event?
- What is a notification?
- I want to send million of events, but only send thousands of notification, can I?
- What are the differences between Novu Cloud and the Open Source?
- Can I send more than 1 million events a month on Novu Cloud?
- I need some help to configure Novu, where can I find it?
- What is the differences between Discord and Intercom support?
- Where can I find the roadmap?
- Does Novu In-App notification center works with Angular, Vue, React, Svelte?
- Do you offer any enterprise plan?
- Do you have offer enterprise support plan?
- I need more events or enterprise features, can you help?
- Can I see some examples on how to use Novu?
- I am missing a channel provider, can I ask for one? Or add it myself?
- Do you have a status page?
- I started using Novu Open Source, and I want to move to Novu Cloud, is there any migration tool?
- Security, Compliance & Privacy
- What should I do if I have regulatory or security issues with PII?
- I need my data to reside in the EU, can it be done?
- I created my account on EU/US, can I switch to the other one?
- 🚧 Are you GDPR compliant?
- Are you SOC 2 compliant?
- Are you ISO 27001 compliant?
- Where is my data stored?
- Do you promise any Service Level Agreement (SLA)?
- Does Vercel encrypt data
- Can I use Novu free of charge?
- What is the pricing?
- How long is the open-beta for? When do you plan to start charging?
- If I am sending million of events, but thousands of notification, will this affect the price?
- I want to join the company, are you hiring?
- Is Novu a commercial company?
- Where is Novu’s office?
What is an event?
An event is is every call to our trigger API. Any call can be converted through Novu logic engine into many different notification or digested with other ones into one notification. In case a trigger was used for many subscribers at once, it will be calculated per unique subscriber. In case many events are converted into one notification they will be calculated at a lower rate.
What is a notification?
A notification is any message sent over any channel, after Novu logic engine, Novu user preferences, and you configuration calculated and crafted the message. A notification can be sent to an email, In-App notification center, chat, push, and more.
I want to send million of events, but only send thousands of notification, can I?
Sure thing! This can easily be done using Novu’s digest + delay, features allowing of ingesting many events into well crafted must have messages over all channels.
What are the differences between Novu Cloud and the Open Source?
Novu Open source is a technology available under an MIT license, build and maintained by Novu community, you can adapt it to your needs, contribute, or simply use docker files and run it. Novu Cloud is a managed service run, managed, and maintained by Novu, Cloud version is scalable and robust by design, and uptime SLAs, and includes more business-facing features, that are not available under the Open Source version.
Can I send more than 1 million events a month on Novu Cloud?
Yes, you absolutely can. Our managed cloud system was built to scale with your usage, so you don’t have to worry about it.
I need some help to configure Novu, where can I find it?
No worries, we got your back. Many questions can be answered on our documentation site. If for some reason something is missing, go a head and use our Discord, we usually answer right away, and with the help of the community members and moderators it’s very effective.
What is the differences between Discord and Intercom support?
We have two main public support channel, Discrod and Intercom. Discord is our community support channel supporting anything between self-hosted issues, bugs, code contributions, general discussions, feature requested, Novu-Cloud questions, and don’t forget memes :) On our Intercom support we focus on Novu-Cloud questions, and is ensure we can provide the best support based on our knowledge of Cloud usage.
Where can I find the roadmap?
Glad you want to see what’s next, our roadmap is run over a Github Project here. Feel free to suggest other things and upvote features and requests.
Does Novu In-App notification center works with Angular, Vue, React, Svelte?
Yes it does, Novu In-App notification center is built using pure HTML components, and wrapped in your most beloved frameworks wrapper to provide a nice and consistent developer experience.
Do you offer any enterprise plan?
Yes, we do. Enterprise plans are available for teams who require extended enterprise-grade features, and specific SLAs or have unique concerns about PII, security, insurance, or legal. Feel free to reach out to us over Intercom, or send us an email at email@example.com.
Do you have offer enterprise support plan?
As part of our enterprise support, you’ll get our usual support channels as well as a Microsoft Teams/Slack/Discord channel. In case you want to add an enterprise support plan, with dedicated technical support, we are happy to offer that next to an active enterprise plan.
I need more events or enterprise features, can you help?
We sure can. We are happy to work with enterprises and build Novu to support both their needs as well as the grand community ones. From new features, security, and privacy, or if you need to send dozens or hundreds of events a month, we are here to help. Feel free to reach out to us over Chat, or send us an email at firstname.lastname@example.org.
Can I see some examples on how to use Novu?
Code examples can be found on our Github Repo, and our documentation.
I am missing a channel provider, can I ask for one? Or add it myself?
You sure can, if you just want to ask for a new one, easiest way is to go to our Github issues, and ask for a new one, just make sure if there is another request you upvote it instead of creating a new one. If you are willing to contribute a provider just go to how to contribute one on our docs, thank you!
Do you have a status page?
Yes we do, check it out here.
I started using Novu Open Source, and I want to move to Novu Cloud, is there any migration tool?
We are now building an automatic tool to help with this migration process, for now feel free to ask us over Discord, or at email@example.com.
To follow up on our progress for this and other features you can check our public roadmap:
Roadmap * novuhq
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Security, Compliance & Privacy
What should I do if I have regulatory or security issues with PII?
We regularly work with big companies and are happy to help and support you with guidance, and various compliances including reports to ease your security and legal team. If you have very complicated PII needs, you can use our OS version, Novu Hybrid-Cloud enterprise plan, or reach out to us at firstname.lastname@example.org, or our support, or Discord.
I need my data to reside in the EU, can it be done?
Sure thing, as part of our GDPR compliance we have our cloud version available on both EU (Frankfurt), as well as US (Virginia).
I created my account on EU/US, can I switch to the other one?
Not exactly, to keep data residency intact we cannot simply copy or move data between data warehouses across US and EU. You can open up another organization on the other region, but data is not transferable.
🚧 Are you GDPR compliant?
Yes, you can see the full compliance report in our security page. Novu also deiced to take the extra step and provide for separated data residency on both EU and US.
Are you SOC 2 compliant?
Yes, Novu Cloud is SOC 2 Type II compliant, we have made sure to do penetration tests, security training, evidence collection, and SDL. You can see live control updated on our security page, and ask for our security report as well.
Are you ISO 27001 compliant?
Yes, Novu Cloud is ISO27001 compliant, we have made sure to go through both Stage 1 and Stage 2 audits, fully define ISMS requirement. From fully creating our organization processes, defining organization risk assessment polices, and building organization Incident Response & Disaster Recovery plans.
Where is my data stored?
Based on selected solution there are a couple of options. On the OS option based on where you choose to store it :) As to Novu Cloud solution you can choose EU (Frankfurt) or US (Virginia). In case you are working on Novu Hybrid-Cloud solution we will help you deploy the your data inside your select network.
Do you promise any Service Level Agreement (SLA)?
We sure do! First of all we promise uptime SLA for our cloud system for 99.99%. We also offer an initial 2 days support SLA, but most enquiries on our Intercom or Discord get a response in a couple of hours. For our enterprise plan we can offer upgraded SLA as part of the commercial contract.
Does Vercel encrypt data
Can I use Novu free of charge?
Yes, you can. If you send less than 10K events per month, then Novu Cloud is entirely free. Another option is to deploy the Open-Source version of Novu onto your own infrastructure, but that does not give you the unique SLA and global redundancy we have in the Cloud version of Novu.
What is the pricing?
Pricing page is available here.
How long is the open-beta for? When do you plan to start charging?
We plan to convert to the paid version of Novu sometime between Q2 and Q4 of 2023. We will ensure that we contact all of our customers at least x months before the switch so that you have plenty of time to ensure your systems are not impacted.
If I am sending million of events, but thousands of notification, will this affect the price?
That’s a great way to do it, sending many events and only hand full of notifications means you are able to convey a lot of value, while keeping your subscribers happy. We are not only supporting, it’s also affecting price. On high volume events to notification, where digest is heavily used each event is calculated as 1/10 of the normal usage.
I want to join the company, are you hiring?
Thank you so much for this. As we are growing we do have a where you can see open positions.
Is Novu a commercial company?
Yes, Novu is a Commercial Open Source Software (COSS), we are a commercial, selling our product, but with deep commitment to the open source community. We promise to supply parts of Novu as an open source technology in a license that would allow usage for all engineers and/or their companies except a direct competitor. We are going to keep on investing into this technology so anyone can use it along side the great open source community.
Where is Novu’s office?
Novu, is a fully remote and fully distributed, with team members from Pacific, Middle East, Europe, and USA.